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Privacy Policy

Last updated: 2 August 2026

Introduction

Label & Litho Limited respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 2020. This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, contact us, request a quotation, place an order or otherwise interact with us. In this Privacy Policy, “we”, “us” and “our” refer to Label & Litho Limited.

1. Personal Information We Collect

Depending on how you interact with us, we may collect personal information including:

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  • Your name, job title and company name.

  • Your email address, telephone number and postal address.

  • Information included in an enquiry, quotation request, credit application or order.

  • Billing, delivery, account and payment information.

  • Artwork, product specifications, correspondence and other information you provide to us.

  • Information about your interactions and business relationship with us.

  • Technical information such as your IP address, browser type, device information, pages visited and website activity.

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We only collect information that is reasonably necessary for our business activities.

2. How We Collect Your Information

We may collect personal information when you:

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  • Submit an enquiry or other form through our website.

  • Contact us by email, telephone or in person.

  • Request a quotation or product sample.

  • Complete a credit application.

  • Place an order or otherwise do business with us.

  • Subscribe to communications from us.

  • Visit or interact with our website.

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We generally collect personal information directly from you. In some circumstances, we may receive business contact information from another person, a referral, another Labelmakers Group company or a publicly available source, where permitted by law.

 

Some technical information may also be collected automatically through cookies and similar website technologies.

3. How We Use Your Information

We may use your personal information to:

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  • Respond to your enquiry or request.

  • Prepare quotations and product recommendations.

  • Process, manufacture and deliver your orders.

  • Manage your account and business relationship with us.

  • Provide customer service and technical support.

  • Process payments, invoices and credit applications.

  • Contact you regarding quotations, orders, deliveries or account matters.

  • Improve our products, services and website.

  • Maintain the security and operation of our website and systems.

  • Send relevant business or marketing communications where permitted.

  • Meet our legal, regulatory and contractual obligations.

 

You may unsubscribe from marketing communications at any time by using the unsubscribe option included in the communication or by contacting us.

4. Providing Your Information

Providing personal information to us is generally voluntary. However, if you do not provide the information we reasonably require, we may be unable to respond to your enquiry, prepare a quotation, process an order, provide credit or supply products and services to you.

5. Sharing Your Information

We may share personal information with:

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  • Label & Litho employees who require the information to perform their work.

  • Other companies within the Labelmakers Group where reasonably necessary to support your enquiry, account or order.

  • Contractors, suppliers and service providers who assist us with our business activities.

  • Website hosting, email, information technology, analytics, accounting and customer management providers.

  • Couriers and freight providers where required to deliver products or samples.

  • Professional advisers such as accountants, insurers and legal advisers.

  • Government agencies, regulators or other parties where disclosure is required or authorised by law.

 

We do not sell or rent personal information.

Our contractors and service providers are only provided with the information reasonably necessary for them to perform their services.

6. Website Hosting and Overseas Service Providers

Our website is built and hosted using Wix. Wix and other technology providers may process or store website information using systems located outside New Zealand. We may also use other service providers located or operating outside New Zealand. Where reasonably required, we take steps to ensure that personal information is handled securely and in accordance with applicable privacy requirements.

7. Cookies and Website Analytics

Our website uses cookies and similar technologies.

Cookies are small files stored on your browser or device. They may be used to:

 

  • Enable essential website functions.

  • Maintain the security and performance of the website.

  • Remember visitor settings and preferences.

  • Understand how visitors use the website.

  • Measure and improve website performance.

 

Wix places certain cookies that are necessary for the security, stability and operation of Wix websites. Additional cookies may be used if analytics, third-party applications or other website tools are enabled.

 

You can manage cookies through the cookie settings available on our website or through your browser settings. Disabling some cookies may affect how parts of the website operate.

8. Storage and Security

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, modification or disclosure. Personal information may be stored electronically or in physical records. Access is limited to employees, contractors and service providers who reasonably require the information to perform their duties. No method of electronic transmission or storage is completely secure. However, we use reasonable administrative, technical and physical safeguards appropriate to the information we hold.

9. Retaining Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected. We may retain some information for longer where necessary to meet legal, accounting, tax, warranty, dispute-resolution or business record-keeping requirements. When personal information is no longer required, we will take reasonable steps to securely delete, destroy or anonymise it.

10. Accessing or Correcting Your Information

You have the right to ask whether we hold personal information about you and to request access to that information.

 

You may also ask us to correct information that you believe is inaccurate, incomplete or out of date.

 

To make an access or correction request, please contact us at:

Email: info@label.co.nz

 

We may need to verify your identity before providing access to personal information.

11. Privacy Questions and Complaints

For privacy questions, access or correction requests, or concerns about how we have handled your personal information, please contact:

 

Privacy Officer

Label & Litho Limited

151 Hutt Park Road

Lower Hutt 5010

New Zealand

 

Email: info@label.co.nz

 

We will consider and respond to privacy concerns in accordance with the Privacy Act 2020.

You may also contact the Office of the Privacy Commissioner if you are not satisfied with our response.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, website, technology or legal obligations. The latest version will be published on this page with the date it was last updated.

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